Ahmad Al Sheikh

Ahmad Al Sheikh

Technical Manager & IT Specialist

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Professional Summary

Results-driven Technical Manager and IT Specialist with over 12 years of experience in managing IT operations, enterprise systems, and digital transformation projects. Expertise in software architecture, ERP/CRM systems, and IT infrastructure management.

Adept at leading cross-functional teams, enhancing system efficiency, and delivering scalable solutions aligned with business objectives. Proven track record in providing hands-on technical support, ensuring smooth business operations, and driving technology adoption across organizations.

Throughout my career, I have successfully managed complex IT projects, implemented governance policies, and optimized workflows to maximize operational efficiency. My ability to navigate technical challenges and adapt to evolving technology landscapes has been instrumental in driving success for both internal operations and client-facing projects.

Core Competencies

IT Operations Management Enterprise Systems (ERP/CRM) Digital Transformation Team Leadership Project Management System Integration IT Governance & Security Technical Training

Personal Details

Birthday
Jun 16th 1991
Email
[email protected]
Skype
a.msheikh
Phone
+962 7 8964 7887
Address
Amman - Jordan
Languages
Arabic (Native), English (Fluent)

Professional Skills

IT Operations & Support

Office 365 Administration
Expert
Windows Server
Expert
Networking
Expert
IT Security
Expert

Enterprise Solutions

ERP Systems
Expert
CRM Systems
Advanced
System Integration
Expert

Development & Programming

C# & .NET Framework
Expert
ASP.NET WebForms
Expert
Web APIs
Expert
SQL Server
Expert

Management & Leadership

Project Management
Expert
Team Leadership
Expert
IT Governance
Advanced

Professional Experience

Senior Technical Support Specialist at Trust Soft / Task Fair
January, 2023 - Present
  • Led the design, development, and deployment of ERP, warehouse management, and accounting systems
  • Provided expert technical support and troubleshooting for enterprise systems, minimizing downtime
  • Engineered customized software solutions to optimize workflow and enhance operational efficiency
  • Administered and optimized Microsoft SQL databases for high-performance applications
  • Managed Office 365, networking, and IT security to ensure business continuity
  • Trained and mentored technical teams, improving adoption of emerging technologies
  • Ensured compliance with IT governance, security standards, and infrastructure improvements
Technical Manager at Resource Telecomedia
September, 2019 - June, 2023
  • Supervised enterprise IT solutions to streamline operations and accelerate service delivery
  • Directed full software development lifecycle using RPG, ensuring scalability and security
  • Managed IT infrastructure including Windows Server, networking, domains, and hosting
  • Oversaw Office 365, CRM, and ERP integrations to unify data and improve decision-making
  • Provided 24/7 support with 99% success rate, including user accounts, installation, and integration
  • Developed APIs and web services for system interoperability
  • Implemented IT governance policies, boosting compliance and security
Technical Support Specialist at Memetic Telecomedia
January, 2015 - September, 2019
  • Provided responsive IT support, troubleshooting servers, networking, and enterprise applications
  • Managed ASP.NET-based systems, broadcasting solutions, and database-driven applications
  • Conducted user training and guided clients through software installation and configuration
  • Coordinated with vendors and clients to ensure smooth IT operations

Education

Bachelor of Computer Information Systems from Javier University
2015 - 2020
High School from Universal Schools
2020

Certifications

Introduction To .NET Framework 3.5
Excellent Train
ADO.NET 3.5 using VB.NET
Excellent Train
Web Application Development Using ASP.NET 3.5
Excellent Train
Linux and Open-Source Course
University of Jordan

Portfolio

Frontend/ backend / HTML / CSS / JavaScript

E-Commerce Website

Built highly performant website front and back-end based on CS-Cart Solution

ASP.NET C# / HTML /CSS/ JavaScript

Auto Billing System

Web solution for Student registration with auto billing system and email notifications about bill statuses for clients.

ASP.NET C# / HTML /CSS/ JavaScript / Windows and web Services

Delivery Solution

From A to Z, delivery with Cash Collecting System with many different types of users (admins, accountants, sales, operations, drivers, suppliers, etc.) and management of the entire process (Delivery Statuses, Cash Collections & Payments).

ASP.NET C# / HTML /CSS/ JavaScript

Consulting Services Website

Dynamic website for a Consulting services company.

ASP.NET C# / HTML /CSS/ JavaScript / Windows and web Services

Affiliate Marketing Solution with OMS

From A to Z, Online system for Orders with Affiliate Marketing Service with with many different types of users (admins, accountants, sales, operations, couriers , etc.) and management of the entire process (Inventory,Sales, Commissions , Delivery Statuses, Cash Collections & Payments).

References

Hussam Dahbour

CEO / Moments Telecomedia

+962 7 9544 3446

Omar Aljaber

Colleague

+962 7 9084 7388

Alaa Ghanayem

HR

+962 7 9084 7388

Ahmad Nazzal

Manager / Trust Soft

+962 7 9202 9595

Contact

+962789647887
[email protected]