Ahmad Al Sheikh
Senior Technical Support Specialist | Enterprise Technology & IT Operations
Professional Summary
Results-driven Senior Technical Support Specialist and IT Operations leader with over 13 years of experience in managing IT operations, enterprise systems (ERP/CRM/WMS), and IT infrastructure — including 10 years leading IT operations end to end as Technical Manager and IT Manager.
Adept at leading cross-functional teams, enhancing system efficiency, and delivering scalable solutions aligned with business objectives. Proven track record in providing hands-on technical support, ensuring smooth business operations, and driving technology adoption across organizations.
Throughout my career, I have successfully managed complex IT projects, implemented governance policies, and optimized workflows to maximize operational efficiency. My ability to navigate technical challenges and adapt to evolving technology landscapes has been instrumental in driving success for both internal operations and client-facing projects.
Core Competencies
Personal Details
Professional Skills
IT Operations & Support
Enterprise Solutions
Development & Programming
Management & Leadership
Professional Experience
- Led the design, development, and deployment of ERP, warehouse management, and accounting systems
- Provided expert technical support and troubleshooting for enterprise systems, minimizing downtime
- Engineered customized software solutions to optimize workflow and enhance operational efficiency
- Administered and optimized Microsoft SQL databases for high-performance applications
- Managed the IT asset lifecycle — procurement, inventory, licensing and distribution
- Managed Office 365, networking, and IT security to ensure business continuity
- Trained and mentored technical teams, improving adoption of emerging technologies
- Ensured compliance with IT governance, security standards, and infrastructure improvements
- Led day-to-day IT operations and end-user support across servers, networking, domains, hosting, and enterprise applications
- Oversaw Microsoft 365, CRM, and ERP integrations to unify data and improve decision-making
- Resolved 20+ support issues per day with a 99% success rate, including user accounts, installation, and integration
- Implemented IT governance policies, boosting compliance and security
- Provided 24/7 support for critical systems and after-hours escalations
- Delivered user training and guided staff and clients through software installation, configuration, and best practices
- Managed IT infrastructure including Windows Server, networking, domains, and hosting
- Supervised enterprise IT solutions to streamline operations and accelerate service delivery
- Directed the full software development lifecycle, ensuring scalability and security
- Developed APIs and web services for system interoperability
- Developed IVR dial plans using Asterisk in Linux environments, including reporting and billing systems
- Worked hands-on with servers, networking, Digium cards, and the DAHDI interface
- Maintained SMS2TV systems, TV broadcasting infrastructure, TitleBox and AirBox
Education
Certifications
Introduction To .NET Framework 3.5
ADO.NET 3.5 using VB.NET
Web Application Development Using ASP.NET 3.5
Linux and Open-Source Course
Portfolio
Frontend/ backend / HTML / CSS / JavaScript
E-Commerce Website
Built highly performant website front and back-end based on CS-Cart Solution
ASP.NET C# / HTML /CSS/ JavaScript
Auto Billing System
Web solution for Student registration with auto billing system and email notifications about bill statuses for clients.
ASP.NET C# / HTML /CSS/ JavaScript / Windows and web Services
QR Delivery — Delivery Solution
From A to Z, delivery with Cash Collecting System with many different types of users (admins, accountants, sales, operations, drivers, suppliers, etc.) and management of the entire process (Delivery Statuses, Cash Collections & Payments).
ASP.NET C# / HTML /CSS/ JavaScript
Consulting Services Website
Dynamic website for a Consulting services company.
ASP.NET C# / HTML /CSS/ JavaScript / Windows and web Services
Affiliate Marketing Solution with OMS
From A to Z, Online system for Orders with Affiliate Marketing Service with with many different types of users (admins, accountants, sales, operations, couriers , etc.) and management of the entire process (Inventory,Sales, Commissions , Delivery Statuses, Cash Collections & Payments).
References
Hussam Dahbour
CEO / Moments Telecomedia
+962 7 9544 3446
Omar Aljaber
Colleague
+962 7 9084 7388
Alaa Ghanayem
HR
+962 7 9084 7388
Ahmad Nazzal
Manager / Trust Soft
+962 7 9202 9595